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Client Testimony
“The management and staff at twentyfourBPO have incessantly worked hand in hand with us to understand our operations and our objectives, allowing them to fulfill the outsourced sales function as if they were an integral part of our organisation.
We have, from the get go, developed a professional partnership based on mutual trust and understanding. Any concerns and issues are dealt with immediately and because we have worked together to ensure twentyfourBPO's staff members have information readily available, any concerns are minor and easily remedied”.
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Contact Us
Level 4, The EmporiumSt. Louis Street,
Msida, MSD 1421
Malta.
About Us
twentyfourBPO is a leading Business Process Outsourcing (Offshore / Nearshore BPO) provider, delivering customer-focused services to blue-chip organisations across the globe.
We focus on providing solutions to organizations seeking to reduce costs while consistently maintaining superior service levels.
Our solutions extend across all facets of Business Process Outsourcing, technology, development and consulting and can be applied to organizations in industries as diverse as banking & finance, insurance, retail, telecom, information technology, travel and hospitality.
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Upcoming Events
- Training Conference
Want to learn how to design with that extra degree of complexity, combined with knowledge on how to implement that into a web environment? sign up for our November 2008 training event now....
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BPO
Business Process Outsourcing
| Business process outsourcing (BPO) is the contracting of a specific business task, such as your organisation's customer-handling requrements or billing process, to a third-party service provider. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. twentyfourBPO's unique offering revolves around providing total nearshore business process outsourcing solutions with the quality and reliability benefits European organisations have come to expect, at the cost of an offshore solution. Malta's advantages over outsourcing to the far East are immediately apparent: |  |
Interact
Contact Centre
| All our clients pursue the same objectives - wanting to improve the bottom line by enhancing their efficiency, increase their service levels or improve their sales generation efforts. twentyfourBPO has been assisting pan-european customers from a variety of industries and backgrounds to achieve all three by developing process strategies, defining key performance indicators, driving the execution and delivering results! Historically, our customers' operations range in scale from start-ups to enterprise-scale operations with thousands of employees across jurisdictions and countries of oeprations. Our clients span the spectrum from direct marketing contractors to giants of the Telecommunications, Science and Gambling industries, and from in-house customer service departments to inside sales/telesales departments. |  |
Discover
Market Research
| twentyfourBPO provides a full range of market research and data analytics solutions to global clients across a wide variety of industries and business requirements. From managing end-to-end research operations to market research process outsourcing, secondary research and paneling services, twentyfourBPO is committed to delivering world class market research services with offshore economies of scale. Our suite of services takes care of all operational and project management aspects of the market research business, including research design, insights generation and consulting. We specialize in enabling several global market research firms to transform their businesses. |
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